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R&D Team

The Yibaifen R&D team is a professional group comprising product project management, firmware development, hardware architecture, firmware testing, and technical support. The core members of the team have an average of over 15 years of industry experience and more than 10 years of experience in computer products, focusing on delivering high-quality, high-stability, and high-performance computer products.

Wide Temperature Range Technology

With rigorous wide temperature range screening techniques and comprehensive testing processes, each individual wide-temperature product undergoes stringent testing in reliability laboratories to ensure stable and reliable operation under extreme temperatures.

Power Fail Protection

For industrial-grade products, customized power fail protection services are provided. Through professional PLP hardware and firmware customization, the cached data in DRAM and SRAM is instantly written to flash memory during abnormal power outages, ensuring the integrity of data and management table entries.

Firmware Team

Led by several senior experts in the field, the firmware R&D team possesses years of experience in computer firmware development and has completed cross-platform firmware designs. They have innovated a data balanced writing algorithm to maintain high-speed data writing over extended periods. They have also optimized wear leveling and write amplification algorithms, enhancing operational speed and longevity.

Enhanced Housing

For industrial-grade products, customized services for enhanced housing are provided, ensuring high stability and reliability in harsh environments with high vibration and high fatigue cyclic actions.

Protective Coating

Industrial-grade products offer customized protective coatings, providing superior insulation, moisture resistance, leakage prevention, shock resistance, dust resistance, corrosion resistance, and aging resistance. This ensures high stability and reliability in various complex and harsh operating environments.

Our Certificates

Price Advantage

Cost-effectiveness

Highlight the cost-effectiveness advantage of our products by comparing their performance and market prices with those of similarly configured products, demonstrating our superiority in this aspect.

Bulk Purchase Discounts

For customers making bulk purchases, we offer additional price discounts to help reduce their costs.

After-sales service

Prompt Online After-Sales Service

We understand that quality after-sales service is an important guarantee for your laptop purchase. Therefore, we promise to provide you with prompt online after-sales service to address your concerns.

When you encounter any issues, simply contact us through our online customer service channels. Our professional after-sales team will provide you with solutions in the shortest time possible. Whether it's software malfunctions, hardware problems, or usage inquiries, we will patiently answer them to ensure you can use our laptops smoothly.

We have also established a comprehensive after-sales service tracking system to ensure that every issue is properly resolved. At the same time, we regularly collect user feedback to continuously improve our after-sales service quality to better meet your needs.

Advantages of Being a Manufacturer

As a manufacturer, our laptops offer numerous unparalleled advantages.

Firstly, quality assurance. From raw material selection to every step of production, we exercise strict control. We understand that only by using high-quality components can we create laptops with exceptional performance, stability, and reliability. Every product that leaves the factory has undergone multiple rigorous quality inspections to ensure it meets the highest quality standards.

Secondly, cost advantages. Without middlemen, we deliver products directly to your hands. This means you can obtain laptops of equal or even higher quality at more affordable prices. We are committed to providing you with products with exceptional value for money, allowing you to enjoy advanced technology without worrying about excessive prices.

Furthermore, strong innovation capabilities. Our research and development team constantly monitors industry trends and technological developments, continuously investing resources in product innovation and upgrades. Whether in terms of design, performance enhancement, or functional expansion, we strive to stay ahead of the industry and bring you more forward-thinking laptop products.

When You Need to Contact Ebayfan Customer Service

Before contacting Ebayfan technical support, if possible, please ensure: You have turned on the product and have it in front of you; Additionally, please provide the product model, serial number, purchase date, operating environment, BIOS or firmware version, paired hardware, and detailed fault description. This will help Ebayfan technical engineers more accurately and quickly diagnose the cause of the fault.

You can visit the Ebayfan Chinese official website's service support page for information on various services and frequently asked questions.

You can send related questions via email through the Ebayfan Chinese official website's service support page.

You can follow the "Ebayfan" WeChat official account for online technical support and self-service repairs.

If your issue cannot be resolved through remote assistance, please send your product to an Ebayfan authorized service center or factory. Zhejiang Ruiyi Intelligent Technology Co., Ltd. will create a unique repair service number for your product. Please note this repair service number for service progress tracking.

Repair Precautions

(1) Ebayfan authorized service centers are located across the country. To obtain accurate service center addresses and contact information, please visit the Ebayfan Chinese official website's service support page.

(2) Before sending in your repair, please first query and confirm the address and contact information of the Ebayfan laptop service center through the "Ebayfan" WeChat official account. You can also use the "Ebayfan" WeChat official account for self-service repairs and make an appointment to save time and avoid inconveniences such as waiting in line.

(3) For products not covered by the warranty, Ebayfan service centers or factories will provide paid services as appropriate and charge related inspection and repair fees according to regulations. Even if Ebayfan engineers have completed fault detection and provided you with a quotation, if you decide not to proceed with the repair for any reason, you will still need to pay the relevant labor inspection fee.

FAQs

Computer Failure to Power On

Problem Description: After pressing the power button, the computer does not respond and fails to power on.
Solution:
● Check if the power cord is securely plugged in and if the power plug has good contact.
● Verify if the power outlet has power by trying a different outlet.
● Inspect the computer's interior for loose or damaged hardware, such as RAM or graphics cards. If there is no looseness, remove the RAM, clean its gold fingers with a dry tissue or eraser, reinsert it into the RAM slot, and press the power button again.
● If the above methods are ineffective, it may be a power supply or motherboard issue. It is recommended to contact professional maintenance personnel for inspection and repair.
Slow Computer Performance

Problem Description: The computer experiences lag and runs slowly during use.
Solution:
● Close unnecessary background programs and processes to free up system resources.
● Clean system junk files and temporary files to optimize system performance.
● Check and disable startup programs to reduce the burden on system boot.
● Consider upgrading hardware configurations, such as increasing memory or replacing with a solid-state drive.
Network Connection Issues

Problem Description: The computer cannot connect to the network or the network connection is unstable.
Solution: Network Connection Issues
● Check network connection settings to ensure that the network adapter is enabled and configured correctly.
● Try restarting the router or modem and resetting network settings.
● Examine the computer's firewall and antivirus software settings to ensure they are not blocking network connections.
● If using a wireless network connection, check the wireless signal strength and connection quality, and try changing the network environment or adjusting the router's position.

R&D Team

Wide Temperature Range Technology

Power Fail Protection

Firmware Team

Enhanced Housing

Protective Coating

Price Advantage

Cost-effectiveness

Bulk Purchase Discounts

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